CritAcuity Medical Group

Insurance and Financial Policies

Welcome to CritAcuity Medical Group!

Welcome to our website! Our physicians and staff look forward to working with you to improve and maintain your health.  We ask that you take a moment to read our financial policies on this page.  You are encouraged to download and complete the new patient forms and bring them to your first appointment.  Patients are asked to present their insurance card and a driver’s license or other photo ID upon check-in each time they are seen for medical services.  Please bring these documents with you to all appointments.

We collect insurance-required co-payments, deductibles and any charges for non-covered services at the time of your appointment. We will file all insurance claims directly with your insurance company. We accept cash, check, debit card, Visa and MasterCard as methods of payment.  If you have no medical insurance (self-pay), we will ask you to discuss financial arrangements with our staff at the time the appointment is made.

Returned checks are subject to a handling fee of $25.00.

Medicare Patients

We are participating physicians with Medicare.  As there are now many Medicare plans in effect, we encourage you to familiarize yourself with the benefits of your specific plan and any out-of-pocket costs you may incur.  Our staff will be happy to discuss this with you if you have any questions.

Commercial Insurance

We are participating providers with most major regional and national insurers. If you would like to know if we accept or are a participating provided in your specific insurance network, contact our office and we will be happy to provide this information. Please remember that your insurance policy is a contract between YOU and your insurance company.  If your policy requires a referral from your primary care provider, it is your responsibility to have it with you when you come to our office for your appointment or otherwise ensure that it has been sent to us and that it has been received.  Lack of a proper referral may cause your appointment to be re-scheduled.  Our staff will assist with any pre-certifications or prior authorizations for diagnostic procedures or medications that we order for you during the appointment.

Tests and Studies We Order

If one of our doctors orders additional testing to be performed, it is generally your responsibility to call the appropriate facilities and schedule your tests. We will provide all of the necessary information, including phone numbers and specific test names, to you in writing to help you schedule these tests. In general, we ask that all of the studies be completed before the time of your next appointment, or as directed by your physician.